More on deceptive marketing!

As noted in our last blog addition, there are some really upset, and rightfully so, consumers and Senators alike.

Cathy wrote a great blog piece about it “Whither the ethics” on the Real Florist Blog, and there are many more examples floating about cyberspace from the last week or so.

More coverage of the Senate hearings:

PC Magazine: Is Your Favorite E-Commerce Site Ripping You Off? by Chloe Albanisius
Information Week: Lawmakers Slam Deceptive Marketers by Thomas Clayburn
The Associated Press: Senators Blast Web sites for Scamming Shoppers by Lolita C./ Baldor
Washington Post: Rockefeller takes on aggressive online sales tactics, report finds firms misleading consumers by Cecilia King

We as florists are glad to see the US Senate taking a hard line on this type of marketing, which is at best a scam, and at worst out right thievery.

We are not FTD~!

Yes, Smiths Flowers is still a member of FTD, and we do use 1-2 of their services to facilitate customer order transfers when customers do not wish to use Our List of Preffered Florists, but that’s where the association ends. So while we utilize FTD, we are not FTD and have never been a part of their web marketing schemes.

There has been much talk in the online arena today regarding FTD, and their parent company United Online who also owns Classmates.com. For starters:

Posted by kdawson on Tuesday November 17, @08:08AM
Slashdot
which shoppers encounter (often with little comprehension) on the sites of online retailers such as as Continental Airlines, FTD, and Classmates.com.
See all stories on this topic
AAA’s Show Your Card & Save Program Can Help Consumers Make the Most of
PR Newswire (press release)
Send a sweet or fragrant centerpiece from Cookies by Design where members receive a 15 percent discount or FTD.com where members receive 25 percent off
See all stories on this topic
Ecommerce Scams: Hundreds Of Well-Known Sites Scam Customers, Report Shows
Huffington Post (blog)
including sellers such as 1800Flowers.com, Fandango, FTD, Orbitz, Priceline, Shutterfly, Buy.com, Barnes & Noble, Expedia, as well as many, many more.
See all stories on this topic

All the ballyhoo comes from their web loyalty programs that generate dollars via clickthroughs and signing people up for supposed discounts at a later date, but actually many consumers don’t even know they are sigining up for an automatic charge to their credit cards month after month.

This is now being investigated by the US Senate:   Senator Rockefeller issued a statement on the report, saying:

After six months, this Committee has found that the companies we are investigating have figured out very clever ways to manipulate consumers’ buying habits so they can make a quick buck. American consumers have been complaining for years about these misleading practices and asking for answers – and rightly so. […] Millions of Americans are getting hit with these mystery charges every month – we have to do all we can to protect the hard working families relying on us to look out for their wallets and well-being.

All we can say is that it’s about time.

Again we thank you for your continued patronage, and look forward to serving you again this holiday season… Be Blessed!

Smiths Holiday Open House

Join us November 19-21 for our annual Holiday open house!

The holidays are upon us once again and it’s time for our annual open house to ring in the season.  Stop in November 19-21 and save 10% on all holiday decor with the “early Bird” special.

Sample our new line of candies and fudge, and there will be drawings for a $50.00 gas card, holiday centerpieces and beautiful Poinsettia plants.

Once again we are offering FREE DELIVERY on Poinsettia orders placed during the open house when they are paid for in advance for delivery at a later date.

Smiths has one of the best places along the route to watch the annual Midland Santa Parade too!

Best place to buy Fresh Flowers

Thank you Midland!!!

For the second year in a row you voted us the #1 Gold “Best Place To Buy Fresh Flowers” in Midland MI in the Midland Daily News Readers Choice poll.

readerschoice

We are honored and humbled by the trust shown in our business and staff by your choice.

We truly strive to provide the freshest possible flowers and plants available, and work hard on customer service, store presentation and our 100% Customer Satisfaction Guarantee.

Thank you again Midland… we really do do it all for you, because without you, there would be no us.

Artist Call – Smiths Flowers Midland MI

Smiths Flowers Circle Gallery would like to invite local artisans near and far to contact them if they would like a venue to show their wares for this Fall and Christmas Holiday shopping season.

The Circle Gallery, housed within Smiths Flowers 7000+ square foot building designed by Alden Dow AIA and a work of art itself has room for many varied media from 2D to sculpture, furniture, pottery, woodwork, metalwork, jewelry and much more.

The Circle Gallery, has a generous commission structure 70/30 for the artist and will work to sell your items.

You can look in on our space here.

We can be reached by phone at 989-631-0470 or via the contact us form on our website at www.smithsflowers.com

Sidewalk Sale Continues!

The Circle’s Sidewalk Days were quite a success, so we’ve decided to carry on a bit longer. Nearly everything in the store will remain on sale for a limited time. Stop in to take advantage of some fantastic savings (15-75%). Even the artists’ items (jewelry, tables, photography, etc.) are 15% off!

Go Green – Recycle your unwanted vases @ Smiths!

Yes, even we florists have vases stashed under the kitchen sink, in the cupboards or in the garage.  Too good to throw away, but too many to keep…

Well…we’ll take them and give you some nice fresh stems in return…

Pack ’em up, and bring them by Smiths Flowers in Midland MI and depending on quantity and type, we’ll give you a nice fresh bouquet to enjoy yourself or to share with someone special to make their day.

Enjoy your summer….

Proflowers for a funeral 2

From my friend Clay down at McAdams Floral in Victoria TX comes this sad story of another Proflowers funeral tribute gone wrong.

Clay said…”When I was making my usual Sunday funeral home deliveries, I happen to see this opened box in an office area. I thought it was for the service I was delivering for on Sunday, but it turns out it was delivered at 10:30 Friday for a 10am service. The customer was calling the funeral home on Friday morning to ask if they got it….she said it should have been delivered on Thursday for the viewing. I can only guess that she ordered it sometime Wednesday, and she was told it was to be delivered next day. Anyway, the funeral home told the family about it later on Friday and they said that they would come by and pick it up…Sunday and it is still there.”

pro-flower-funeral-cross-0061

When will people learn?  This poor lady from West Bend WI, paid over $200.00 including shipping and her tribute did not even make it in time for the services.  She would have gotten a much better presentation, not to mention better service from a local florist.  Proflowers relies on Fed/Ex and UPS for delivery of their products in most cases.  Sadly these companies do not understand nor care about the timing issues faced by local florists every day.

By the way, the fine print on this item, says “Easel not included”… most funeral homes do NOT have extra easels, and in this case the funeral home did not, even if the items had made it in time for the service.

pro-flower-funeral-cross-0014Oh, and if any flowers fall out durring shipping, “Just insert them where they make the most sense”…

June is National Rose Month

A rose is a rose is a rose is a rose. –Gertrude Stein

Well not necessarily!

Smith’s features Eufloria Roses exclusively.  We are the only florist in the Tri-cities that carry Eufloria and we go to great lengths to offer the worlds premiere roses to our customers.

Eufloria are hydroponically grown, and shipped in water from California all the way to Smiths ariving in the same fresh cut state as when they left the farm.  Unlike other roses that are shipped dry in a box, our roses are never dry, never laid down in a box and are the finest roses available.

We are seeing in-home lasting times of up to 3 weeks, and even longer in some cases.

Keep an eye on our blog, we’ll be uploading a video in the next few days showcasing how our roses are packed and shipped.

Send someone roses today!

Missed Mothers Day

Well there you have it, it came and went and I missed getting up my Blog post about Mothers Day…shame on me.

We’ve been a little busy here at Smith’s and are looking forward to summer (we still have those in Michigan right?) and getting back to a steady flow.  We’re thankful for the blessings of your continued support of not only Smith’s Flower but the other independent retailers in Midland that you shop at too.

I’d just like to take this missed opportunity to thank you, our customers for your past business, and we look forward to seeing you again in the near future.

Have a great summer!